Refund policy

Suorin Wholesale: Shipping and Returns Policy

Return Policy: Procedural Guidelines and Eligibility Criteria

To facilitate efficient processing of return requests, customers are required to adhere to the following stipulations prior to initiating a return.

Eligibility for Return:

Returns are contingent upon direct procurement from Suorin Wholesale, as evidenced by original transactional documentation.
The original invoice, with the item(s) to be returned clearly demarcated, must accompany the return shipment.
Wholesale transactions are excluded from cash refund eligibility; alternative remedies will be provided.
The customer assumes all financial responsibility for return shipping costs.
Approved returns will be processed via an exchange for an identical product or, in the event of stock depletion, through the issuance of store credit.
Return eligibility is restricted to items exhibiting manufacturing defects, as defined by the criteria articulated below.
Items designated as sale merchandise are categorically excluded from return consideration.
Certain product categories, due to inherent characteristics, are deemed non-returnable. These include, but are not limited to: liquids, disposable products, used or opened tank/RDA/RDTA systems, cartomizers, used or opened coils/pods/cartridges, batteries, chargers, and 420 products.
Disposable vape products are considered final sale and are not eligible for any type of return.

Criteria for Defective Item Assessment:

A defect is defined as a functional aberration from normal operational parameters, excluding instances of physical damage or abuse.
Cosmetic imperfections, such as minor scuffs or discoloration, do not constitute grounds for return.
The return must encompass all original packaging and accompanying components.
Items must be securely packaged to mitigate transit-related damage.
Returned products must not be within the non-returnable category.

Return Timeframe Parameters:

Unopened and unused items are eligible for return within 30 calendar days of the original purchase date.
Defective items are eligible for return within 6 calendar months of the original purchase date.

Return Processing Protocol:

Upon receipt, returned items will undergo a comprehensive inspection to verify eligibility.
Approved returns will result in either a product replacement or the issuance of store credit.
Items deemed ineligible for return will be returned to the customer at the customer's expense.

Claims Procedure:

Claims pertaining to missing items within an order must be submitted within 7 calendar days of order receipt.

Shipping Logistics:

Orders are processed and shipped within 1-2 business days following payment confirmation.
Detailed shipping information is accessible via the customer's online account order history.
Primary shipping carriers include UPS Ground and USPS Priority; alternative shipping options are available upon inquiry.
Same-day shipping deadlines are as follows: UPS Ground (12:00 PM PST) and USPS Priority (10:00 AM PST).
Customers are responsible for selecting the appropriate shipping option during checkout.
Insurance and signature confirmation are not included by default and must be requested and paid for by the customer.
Suorin Wholesale will facilitate claims for orders lost or damaged during transit.
Standard shipping is limited to U.S. domestic and territorial addresses.
International shipping is subject to limitations and restrictions; customers are advised to contact Suorin Wholesale for further information.

Company Information: