Shipping policy

Shipping Policy
Last updated: June 7, 2025

Thank you for shopping with Suorin Wholesale. This Shipping Policy outlines all relevant information regarding how we process, fulfill, and deliver your orders from our website, info@suorinwholesale.com

1. Shipping Carriers

We ship via the following major carriers:

UPS (Ground) & USPS (Ground Advantage)

Other carriers may be used on a case-by-case basis depending on service availability, product weight, and destination.

2. Order Processing Time

Orders are typically processed within 1–2 business days (Monday through Friday, excluding U.S. federal holidays). Orders placed before the daily cutoff times listed below may be eligible for same-day shipping:

  • UPS Ground – orders must be placed by 12:00 PM PST

  • USPS Ground Advantage – orders must be placed by 10:00 AM PST

Orders placed after the daily cutoff or on weekends/holidays will begin processing the next business day.

3. Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout and based on:

  • Destination

  • Weight and dimensions of the package

  • Shipping method selected

Estimated delivery times (after shipment):

  • UPS Ground: 1–5 business days

  • USPS Ground Advantage: 1–5 business days

Please note: These timeframes are estimates provided by carriers and are not guaranteed by Suorin Wholesale.

4. Shipping Restrictions

Due to federal and local regulations, we do not ship to the following locations:

  • PO Boxes (for UPS shipments)

  • Military APO/FPO addresses

  • Certain U.S. states or localities with restrictions on vape product shipments

  • International addresses (We currently only ship within the United States and its territories)

You are responsible for knowing your local laws. Suorin Wholesale is not liable for orders seized or returned due to regulatory issues.

5. Order Tracking

Once your order has shipped, you will receive an email with tracking information. Please allow up to 24 hours for the tracking link to become active.

You can also track your order status via your customer account at www.suorinwholesale.com

6. Shipping Insurance and Signature Requirements

Orders do not include insurance or require a signature by default. If you wish to add shipping insurance or request a signature confirmation, you must select and pay for it at checkout.

Suorin Wholesale is not responsible for lost, stolen, or damaged packages unless insurance or signature confirmation is purchased.

7. Delays and Exceptions

We are not liable for delays caused by:

  • Weather disruptions

  • Natural disasters

  • Courier errors or service interruptions

  • Incorrect or incomplete shipping information

  • Supply chain constraints or product shortages

We will make every effort to notify customers of any known delays on high-demand items or limited availability products.

8. Address Accuracy and Delivery Issues

Please ensure that your shipping address is entered correctly at checkout. We are not responsible for:

  • Orders shipped to incorrectly provided addresses

  • Missed deliveries due to customer absence

  • Re-delivery fees imposed by the carrier

If an order is returned to us due to address issues, we will attempt to contact you. Re-shipping will incur additional charges.

9. Undeliverable or Returned Packages

Packages returned due to undeliverability or customer refusal may be subject to:

  • Restocking fees (up to 15%)

  • Return shipping costs

  • Refunds excluding original shipping fees

If a package is marked as delivered by the carrier but you did not receive it, please contact the carrier directly. If you purchased insurance or signature confirmation, contact us at info@suorinwholesale.com for assistance.

10. Split Shipments

Your order may be shipped in multiple packages depending on product availability and size constraints. You will receive separate tracking numbers for each shipment.

11. International Shipping

At this time, we do not offer international shipping. We only ship within the United States and U.S. territories.

12. Contact Us

If you have any questions about this Shipping Policy or need support with a shipment, please contact us:

Suorin Wholesale
13401 Yorba Ave
Chino, CA 91710
United States
📞 (714) 406-3648